TASK 1: INTRODUCTION
In the current time period HR Solutions are facing quality issues in the business. It is outsourcing call center support service to the Asian firm. From the past couple of time period Asian firm failed to make available quality of service to the HR solutions client and due to this reason firm lost its client. This is the one of the main concern of HR solutions. There are a number of benefits of consistent outsourcing of services to the Asian market. These benefits are explained below.
• Cost saving service: To Asian market cost of getting work done is quite low relative to the European and USA market. It can be observed that in these nations, there is higher unemployment rate and skilled labor is abundant. Hence, skilled labor is available at very cheaper cost. If same labor will be taken in European market then in that case’s firm will need to pay the higher amount (Caporale, and Abilov, 2017). The difference between amounts paid in the European and Asian market is quite high. Moreover, currency exchange rate difference is another factor that makes Asian labor cheaper for the firm that is headquartered in the Europe. Thus, the firm cannot take this factor lightly.
• Skilled and quality staff: In Asia with respect to each and every domain skilled and quality staff can be obtained. In Asia, specifically in India and China there is abundant skilled workforce. Thus, it can be said that Asia is the market where skilled labor is easily available at cheaper cost. In any business every company main aim is to keep sufficient HR at the workplace at low cost. HR expenses cover 30% of total business expenses on an average in any company (Rim, and Setaputra, 2018). In Asia firm have the opportunity to reduce the burden of HR expenses in the business. Thus, this is another reason due to which firm cannot think about leaving the Asia market.
• Latest technology and infrastructure: Latest technology and infrastructure is another factor due to which Asia market is the right choice for the firm. This is because when any service related project is carried out IT infrastructure need to be developed. In Asian countries there are large numbers of firms that are capable to develop IT infrastructure. Thus, it can be said that in the Asia cheaper and skilled labor is available and firms are capable to develop their own technological base to support HR solutions. Hence, on this front it can be said that everything that is needed to carry a project in the proper manner is available in the Asia (Tsukuda, Shimada, and Miyakoshi, 2017).
• Round the clock service: One of the most important characteristics of the Asian companies is that they provide 24*7 services to their clients. Hence, on demand required services are available at any time on any day of best quality. This is another reason due to which most of large and mid size companies prefer to outsource their tasks to the companies located in the Asia continent (Kim, and Kim, 2019).
• Results oriented service: Asian companies have well trained staff with years of experience and high quality of education. This is the reason due to which large multinational companies open their offices in nations like India and China.
TASK 4: Conclusion
On the basis of the above discussion, it is concluded that the Asian market is very lucrative and offer multiple benefits to the company. This is the reason due to which HR Solution cannot think about leaving the Asia market. If it will set business in Europe or keep in – house team then cost will certainly high. Firms must follow the appropriate resource strategy and selection process so as to ensure that company has talented employees in sufficient number. Along with this, varied factors must be evaluated that motivate employees to leave a job in the company. Organizational culture is the one of the major factor that plays crucial role in employee retention. If organization culture is not good, then in that case employees remain dissatisfied and ultimately they leave a job in a short time period. Thus, it can be said that time to time organization culture and other factors must be evaluated closely and corrective action must be taken so as to retain employees for long term in the company. A sufficient facility must be provided to the employees so that they do not face any sort of problem while doing the job. The focus must be on T&D projects and internal hiring. By doing so retention rate can be increased.
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